I spoke to Apple and ATT over the weekend regarding a billing issue with AT&T for my iPad 3G. Apple, interested in my opinion on the call with the gentleman who I spoke with, sent me an e-mail about the experience and asked me to rate it. It was a multiple choice type of survey with a box at the end asking what else I think the service representative could done to help me solve the issue.
Here is my response:
NAME OF CUSTOMER SERVICE REP did great with my call. My issue was ATT itself, and NAME OF CUSTOMER SERVICE REP was not able to do anything in that regard but he pointed me in the right direction when even ATT's own people couldn't.
ATT service is horrible. I've got T-Mobile. Please make iPhone available on T-Mobile. Or get ATT to learn from T-Mobile on how to provide great customer service. I've got two iPhones and an iPad 3G through ATT.
Each time I had an issue, it takes an average of 3 days and at last an one (one call took all day) to resolve. With T-Mobile, I spend no more than 5 minutes at a time.
Again, NAME OF CUSTOMER SERVICE REP did great. Nothing he could have done. I just want to rant a bit...now I feel much better. ATT customer service (let me throw in 3G network) sucks...
So, what did I learn from all this? Call Apple first.